Return & Exchange Policy
IKICHIC.COM offers a simple and easy 7 days return policy to our customers. You can conveniently return or exchange any item within 7 days from the date of delivery.
Please do not accept any order if the seal is broken/unsealed/tampered with packaging at the time of delivery.
All items purchased from IKICHIC.COM can be returned for a full refund within 7 days from the date of delivery (as recorded by the shipping provider)
NOTE: The shipping charge is not refundable.
The returned items will go through a quality check for refund processing. This is subject to the return having met the following requirements:
- The items should be unused and unwashed for hygiene reasons.
- The product should have the original packagingand tags in place. Items without the original tags will not be accepted.
- They should be returned within 7 days from the delivery date.
- In case you receive a damaged/defective item, IKICHIC.COM should be notified within 24 hours of receipt. We may request you to share a picture of the product packaging and the products highlighting the damaged area at firstname.lastname@example.org
- If you choose to self-ship the products, they should be dispatched within 24 hours after the return request is raised with the courier tracking information/receipt mailed at email@example.com
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent at the registered customer’s email within 24 working hours from the date of receiving the items.
The reverse pick-up facility is subjected to the courier partner’s service availability at a certain pin code. In case of a lack of service availability, the customer can self-ship the items to IKICHIC.COM.
Shipping Address for self-shipment of products:
IKI CHIC PRIVATE LIMITED
Y-30 Okhla Industrial Area, Phase-2, New Delhi 110020
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
The Return Process
Online Return / Exchange
To return or exchange your product, Contact us through email at firstname.lastname@example.org or through our toll-free no +91-8588042442
For any other queries, you can write to us at email@example.com
Please have the below information ready before you call customer care or mention the same in the email:
- Order Number / Registered E-Mail Id
- Product Name
- Phone No
- Pick-Up Address
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below –
- Order Number, Product Name & Return Reference Number
- Shipping Address:
- Y-30 Okhla Industrial Area, Phase-2, New Delhi 110020
*Please read the return policy carefully before returning an item.
This Return Policy applies to all items purchased directly from IKICHIC.COM (except for Sleepwear, Innerwear, Beachwear, Accessories, Beauty Products, Hygiene & Personal care products for hygiene reasons including any Freebie).
All refunds will be reimbursed to customers in the form of voucher/coupon code with 90 days validity, which can be availed on your next shopping at IKICHIC.COM This will be done post quality check of all the received items.
The Vouchers/Coupon code will be communicated at your registered email id within 48 hours of QC & successful inward.